Neiman Marcus Group operates as a relationship-centric entity, prioritizing love in all aspects of its operations, extending to customers, associates, brand partners and communities. Anchored in a legacy of innovation and a culture of Belonging, the company aims to Revolutionize Luxury Experiences. Key brands under its umbrella include Neiman Marcus and Bergdorf Goodman.
The position of Manager, People Services, entails providing strategic human resources leadership across diverse departments within NMG. This includes overseeing the Customer Care center, Facilities Maintenance teams across 37 Neiman Marcus stores and 4 Distribution Centers, as well as Logistics, Imports and Automation groups supporting NMG’s Supply Chain operations.
The role involves direct supervision of two People Services Generalists and entails promoting NMG’s Power of One People Strategy. This includes activating people-related initiatives while upholding the company’s culture of Belonging and its ethos of Leading With Love. As an agile People Services Business Partner, the manager translates company priorities into actionable plans, focusing on various aspects of the associate lifecycle from hiring to departure.
Responsibilities encompass activities such as onboarding, coaching, performance management, talent reviews and policy interpretation. Collaboration with peers in Supply Chain and Group Operations People Services, as well as maintaining partner relationships across NMG and its Centers of Excellence, is crucial.
The Manager, People Services, operates within NMG’s Way of Working framework, striving for smarter work practices that integrate seamlessly with life. Reporting to the Director, People Services, this role is remote-based.
Key Responsibilities
- Motivate, inform, coach and lead the People Services team.
- Establish and nurture relationships with business leaders.
- Drive People Services initiatives, fostering a culture of improvement.
- Provide HR expertise to leaders, utilizing people data analytics.
- Conduct internal investigations, provide coaching and counseling to business leaders and execute employment actions.
- Collaborate with Talent Acquisition to achieve recruitment goals.
- Ensure compliance with all federal, state and local laws and regulations.
- Manage various HR processes such as onboarding, performance management and talent reviews.
- Oversee associate records and uphold confidentiality standards.
Required Skills and Qualifications
- Minimum five years of progressive HR experience.
- Minimum two years of supervisory experience.
- HR Business Partner experience in fulfillment/distribution and/or luxury retail preferred.
- Knowledge of employment law.
- Strong interpersonal skills with a collaborative and empathetic approach.
- Ability to communicate complex analyses to diverse audiences.
- Analytical and creative problem-solving skills.
- Confidence in leading difficult conversations and implementing employment actions.
- Commitment to trust, confidentiality and ethical standards.
- Adaptability and strong organizational skills.
- Intermediate Excel skills preferred; experience with HRIS and ATS software.
Inclusive Benefits Offered
- Medical, Dental and Vision Benefits.
- Disability Benefits.
- Paid Parental Leave, Paid Family Leave and Adoption Support.
- Paid Time Off.
- Retirement Savings Plan (401K) and Life Insurance.
- Financial Solutions.
- NMG Associates Core Discount of 30%.
- Personal and Professional Development Opportunities.
For more detailed benefits information, visit the career site or reference the provided link.
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., Neiman Marcus Group partners with over 3,000 of the world’s most desirable brands. By leveraging investments in data and technology, the company delivers exceptional products and intelligent services across its three channels of in-store, eCommerce and remote selling.
Guided by a culture of Belonging and a legacy of innovation, NMG is committed to Revolutionizing Luxury Experiences.
Founded by women and maintaining a female-majority composition, NMG prioritizes diversity and inclusion. The company’s workforce reflects racial and ethnic diversity, surpassing the broader U.S. population. Upholding principles of equal employment opportunity, NMG prohibits discrimination based on various protected statuses under federal, state and local law.
FAQ
What is Neiman Marcus Group’s approach to customer relationships?
Neiman Marcus Group places a strong emphasis on building relationships with customers, associates, brand partners and communities. They lead with love in everything they do, fostering a sense of belonging and prioritizing empathy and collaboration.
What brands are included in Neiman Marcus Group’s portfolio?
Neiman Marcus Group owns and operates notable luxury brands such as Neiman Marcus and Bergdorf Goodman.
What does the role of Manager, People Services at Neiman Marcus Group entail?
The Manager, People Services position involves providing strategic human resources leadership across various departments within NMG. This includes overseeing teams such as Customer Care, Facilities Maintenance, Logistics, Imports and Automation supporting NMG’s Supply Chain operations.
What are some key responsibilities of the Manager, People Services?
Key responsibilities include leading a team of People Services professionals, fostering relationships with business leaders, driving People Services initiatives, providing HR expertise to support a culture of improvement, conducting internal investigations, collaborating with Talent Acquisition, ensuring compliance with laws and regulations and managing various HR processes.
What qualifications are required for the Manager, People Services role?
The role typically requires a minimum of five years of progressive HR experience, including at least two years of supervisory experience. HR Business Partner experience in fulfillment/distribution and/or luxury retail is preferred. Additionally, knowledge of employment law, strong interpersonal skills, analytical abilities and adaptability are essential.
What benefits does Neiman Marcus Group offer to its associates?
Neiman Marcus Group offers a comprehensive range of benefits to its associates, including medical, dental and vision benefits, disability benefits, paid parental leave, paid time off, retirement savings plans, life insurance, financial solutions and personal and professional development opportunities. Associates also receive a core discount of 30% on NMG products.
How does Neiman Marcus Group prioritize diversity and inclusion in its workforce?
Neiman Marcus Group is committed to diversity and inclusion, with a workforce that reflects racial and ethnic diversity, surpassing the broader U.S. population. The company is founded by women and maintains a female-majority composition. It upholds principles of equal employment opportunity and prohibits discrimination based on various protected statuses under federal, state and local law.
What channels does Neiman Marcus Group use to deliver its luxury products and services?
Neiman Marcus Group delivers its luxury products and services across three channels: in-store, eCommerce and remote selling. Leveraging investments in data and technology, the company ensures a personalized luxury experience for its customers.
How does Neiman Marcus Group support its associates’ development and well-being?
Neiman Marcus Group provides various opportunities for personal and professional development to its associates. This includes access to training programs, financial solutions and a supportive work environment that promotes work-life integration.
How can I learn more about the benefits offered by Neiman Marcus Group?
For more detailed information about the benefits offered by Neiman Marcus Group, you can visit the company’s career site or reference the provided link: https://www.neimanmarcusgroup.com/benefits.
